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Canned Responses

Canned Responses are saved reply templates that can be used to quickly send out a reply to a conversation.

Commonly used sentences such as welcome message, thank-you message, etc. need not be typed by the agents every time. They can make use of canned responses and reply with just one simple click.

Why is it important:​

  • Canned response eliminates repetitive tasks and is a great way to reduce response time, save agents’ efforts, and boost their productivity.
  • These are standardized responses and helps to maintain brand voice and consistency.

How to create canned responses?​

  1. Login to app.limechat.ai. Go to the LimeChat dashboard.
  2. Go to Settings.
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  1. Go to Canned Responses.
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  1. Click on Add Canned Response.
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  1. Give a Short Code to the response that will help you quickly access it later.
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  1. Add the Content.
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  1. Click on Submit.
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How to make use of Canned Responses?​

  1. Click on Conversations.
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  1. In the conversation reply box, enter / and all the canned responses will get listed. Type one or two letters of the Short Code (e.g., th) to narrow down the results
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  1. Select the desired Canned Response.
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  1. Click on Send to respond to the customer.
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