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Auto Resolve, Auto Alert and Auto Close Duration

Using this feature, the account owner can configure set time intervals after which the conversations automatically move to Resolved or Closed states.

  • Auto Resolve — Time after which an inactive conversation should get resolved.
  • Auto Resolve Bot Duration- Time after which an inactive bot conversation should get resolved.
  • Auto Alert Duration — Time after which a new conversation should get alerted in case of inactivity.

How to set Auto Resolve, Auto Alert and Auto Close Duration?​

  1. Go to Settings > Inboxes.
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  1. Click on Settings of the Inbox for which you want to do the configurations.
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  1. Update time in minutes for Auto resolve, Auto Resolve Bot, and Auto Alert.
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  1. After updating the duration, click on Update.
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