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Raise and View Tickets

A ticket can be raised in the CRM tool through LimeChat dashboard.

🔔 Integration with CRM tool is required to raise and view the tickets

Raise Tickets​

  1. Click on Raise Ticket
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  1. Select the CRM Type
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  1. Add the Email ID
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  1. Add the Mobile Number
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  1. Add the Order ID
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  1. Click and Select the Tags
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  1. Add the Subject of the ticket
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  1. Add the description of the ticket
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  1. Click on "Submit"
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How to view tickets?​

Click on Show Tickets > Select the CRM type

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