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Use Agent and Conversation Filters

Agent Filter​

This allows you to filter and check conversations of a particular ‘Agent’.

  1. Click on Agent
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  1. Select the Agent name and check all the Open Conversations of the agent
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Filter​

This allows you to Filter on the basis of different status of the conversations.

  • Oldest
  • Unread
  • New
  • Starred
  • Alert.

To check, click on Filter and select the status

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Different Status of the Conversations Oldest: This Filter shows the Oldest conversations

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Unread: This filter shows the conversations that are unread

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New: This filter shows the new conversations

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Starred: This filter shows the starred/favourite conversations

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Alert: This filter shows conversations that are on Alert

🔔 Alert: Depending on the the time of Auto Alert, a new conversation will show alert in case of inactivity.

Alert will also show in case if a WhatsApp conversation gets closed because of 24 hour window restriction.

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