13 docs tagged with "Features"

There is a typical Chat Lifecycle

The broadcasting feature enables you to send messages to users in bulk.

Canned Responses are saved reply templates that can be used to quickly send out a reply to a conversation.

Concurrency defines the maximum number of open conversations that an agent can handle at a time.

1. There are three tabs in the conversations section — Mine, Unassigned, and All.

A typical Conversation Life Cycle looks like:

Customer Satisfaction (CSAT) is the rating that is given by the customer post the completion of any conversation. It is available on the Website and Whatsapp platforms.

Connect Facebook and Instagram (comments and DMs) so that you can manage all the social conversations within LimeChat. You can read, manage, and respond to all messages you receive from a single dashboard.

For each customer conversation, there is an option to assign a label to it. Labels help you to categorize conversations and prioritize them.

A typical Conversation Life Cycle looks like:

Orders Panel

DND Mode

How to submit Templates for approval from Whatsapp through Gupshup Enterprise